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At AHI Education, our students are our priority.
Our team is available to answer any questions; please don’t hesitate to call.

M-F 9am-5pm CST


10113 Grand Avenue

Franklin Park, IL 60131

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Frequently Asked Questions

How Do I Contact AHI?

You can contact us by:
Phone: (847) 455-5311
Fax: (847) 455-5339
M-F 9am-5am CST
[email protected]

AHI Real Estate & Insurance Services
10113 W. Grand Ave.
Franklin Park, IL 60131

Do I Need Special Software To Use AHI Courses?


Can I Access My AHI Account From Any Computer?

Yes, you can access your AHI account from any computer at any time of the day or night.

How Do I Log Into An Existing Account?

Type in your username and password at the top of any page or use the my account link located on any page.

How Do I Set Up A New Account?

Click My Account, located near the top of any page.

Click First Time Visitor/New User.

I’ve Forgotten My Username/Password.

Click My Account, located near the top of any page.

Click Returning User

Click Forgot Password?

Enter your email address and your user info. will be emailed to you.

If you have any problems call Student Services 847-455-5311.

How Do I Change My Personal Info.

Click My Account, located near the top of any page.

Enter your username and password and click sign in

Click Personal Information

Don’t forget to click Save once you have made your changes.

How Does AHI Use My E-mail Address

AHI uses email address strictly for contact and update purposes only. We DO NOT share, sell, or trade our students’ email addresses with any organization.

We regard our students’ privacy as a top priority.

How Does AHI Use My Personal Information?

In most cases AHI uses your personal information for the purpose of reporting completed course to your state’s licensing department or authorized representative.  AHI DOES NOT store credit card information.

Is A Secure Site?

Yes, is a secure site. Any data (personal info, credit card info, etc.) flowing to or from will be encrypted.

DigiCert® provides security to AHI Real Estate and Insurance Services Inc ( by encrypting data between it’s domain and your browser. DigiCert® has verified that AHI Real Estate and Insurance Services Inc controls this site/domain. Records reviewed by DigiCert® confirm AHI Real Estate and Insurance Services Inc to be an existing Company/Organization at time of our review. AHI Real Estate and Insurance Services Inc holds a website identity assurance warranty of $1,000,000. This means you are insured for up to $1,000,000 when relying on the information provided by DigiCert on this site.

What Personal Information Does AHI Really Need About Me?

For the purpose of creating certificates of completion and reporting your credit hours to the appropriate state licensing department, AHI must have your full name, address, phone number and License Number for Real Estate, NPN Number for Insurance Producers or NMLS Number for Mortgage Brokers.  A few states also require the use of student’s social security number for the reporting of records.

Although a credit card is required for online purchases, AHI DOES NOT store, record, or retain credit card numbers.

Is My Personal Information Safe?

Yes. Anytime you send or receive personal or credit card information to you will see a lock at the bottom of your web browser indicating you are viewing a secure page. In addition, all data stored on AHI computers is secured. We take extensive measures to insure our systems and data tightly secured and closely monitored.

Does AHI Share or Sell My Personal Information?

NO!  AHI does NOT share or sell ANY of your personal information. 

What Payment Methods Does AHI Accept?

AHI accepts all major credit cards (Visa, Mastercard, American Express, and Discover).

What is AHI’s Refund Policy?

No refunds will be issued for courses or materials purchased. ALL PURCHASES ARE FINAL.

What is a State Filing Fee? Do I Have to Pay One?

A State Filing Fee is a charge that some states may charge students for filing continuing education credits, processing, and other fees. If your state requires a filing fee it will be added to your total invoice amount at the time of check out.

What is the Charge for Shipping?

Shipping charges vary depending on the carrier and current rates.

Does AHI Charge Additional Fees for Exam Grading, Processing or Certificates.

We DO NOT charge any additional fees for the above services. 

Does AHI Offer Group Discounts or Corporate Pricing?

Yes, we do offer discounts and reduced rates for groups. Group discounts and corporate rates are based on volume. Call 847-455-5311 for more details.

Is AHI approved in my state?

AHI and Affiliate Providers provides continuing education, pre-licensing, and exam prep course in many states.

What Kinds of Courses Does AHI Offer?

AHI offers courses for Continuing Education, Pre-Licensing, Exam Preparation and Career Enhancement.

How Do I Access My Courses?

-Log into your account by entering your User Name and Password at the top of any page

-Click My Account

-Click Current Tests & Course Downloads

-Choose the course you wish to download

Does AHI Keep a Record of Courses I’ve Taken in the Past?

YES, if you have taken courses with AHI in the past, we do maintain records of those courses. In order to avoid any state course repetition violations, it is a good idea to contact us for a list of courses you have taken in the past.

Can I Repeat Courses I’ve Previously Taken?

Each state has it’s own course repetition regulations. Most states do not permit repetition of courses within the same renewal period. Please click state info for your state’s specific repetition regulations.

What Is Considered to be a Passing Score?

Based on the individual course and state requirements, passing grade is 70% to 75%.

What Happens if I Don’t Pass an Exam?

If you do not pass an online exam, the system will automatically give you the opportunity to retest online. If you do not pass a paper exam we will contact you and make arrangements for you to receive another test.

Does My State Require A Monitor/Proctor Sit With Me While I Take My Exam?

If your state requires a Monitor/Proctor details will be listed at the top of the web page that displays the available courses for your state and license type. Monitor/Proctor requirements vary by state.

Who May Act As My Monitor/Proctor?

Proctor requirements vary by state. If your state does require your exams to be administered by a Monitor/Proctor please click the Proctor Information button for specific details.

What Information Will Be Asked Of My Monitor/Proctor

We will need only basic contact information from your Monitor/Proctor. Name, Address, Telephone Number and Email Address. As with your personal information; AHI WILL NOT share, market or sell this information with any other company.

Once I begin an exam, do I need to finish it, or can I save my answers…

No. The exam must be completed in its’ entirety.

What Happens If My Internet Connections Is Disrupted?

Unfortunately, if your internet connection is disrupted or lost, a test that is not ENTIRELY completed (processed and graded) will be lost as well. You will have to re-take the test.

Do My Paper Based Exams Need To Be Mailed Back To AHI Or Can I Fax The Answer Sheets Back?

You may either email, fax or mail your completed answer sheets and Declarations of Compliance and Proctor Forms (where applicable) to AHI.

How Can I Confirm That AHI Received My Exams?

You are welcome to call 847-455-5311 for confirmation of the receipt of your exams.

How Can I Check The Status Of My Exams?

Contact AHI by phone or email.

How Long Does it Take for My Exams to Be Graded?

Exams are normally graded and processed within 24hrs. of being received Monday-Friday.

How Long Does it Take to Get my certificate of Completion

If you are completing an on-line course most Certificates of Completion are available to be printed or downloaded upon successful completion of the course.  If you are completing a paper-based course certificates are emailed to you the next business day after the grading of your test. 
Please check you SPAM folder.

Does AHI Report My Records to My State?

Based on state requirements AHI reports records during business hours on a daily basis Monday through Friday.

 Course and test completions are timestamped based on Central Standard Time.